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We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.
We will also explain what rights you have with regards to your personal data and how you can exercise those rights.
Personal data
Mellstock Limited. How we use your information This privacy notice tells you how we, Mellstock Limited, will collect and use your personal data as follows:
When visitors arrive on www.mellstock.com , www.mellstockstrategic.com, www.thefundsworkshop.com, or www.studivest.com we use a third part service, which is google analytics, we use this to collect from you basic internet log information and information on your behaviour patterns while your on the site. This information lets us know how many visitors come to the site and what pages they are looking at and the amount of time they spend on certain pages. The information collected can not identify anyone and we ensure ourselves and google do not use this information to identify an individual of someone who has or is visiting our site.If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
You can learn more about our cookie policy below.
Mellstock Limited is the parent company for a number of websites and brand names, such as The Fundsworkshop and Studivest. The full list can be found in section 3 below along with their associated websites.
Mellstock Limited is the data controller for all the brands within the group. This means that Mellstock Limited determines what data is collected by each organisation within the group, how this data is going to be used and how this data is protected.
Our registered office address is:
Mellstock Limited
Charilaou Panagidi 6 Parekklisia Limassol 4520 Cyprus
If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at info@mellstock.com.
The following brands and websites are within scope for this privacy policy:
Mellstock Limited | www.mellstock.com |
Mellstock Strategic | www.mellstockstrategic.com |
The Funds Workshop | www.thefundsworkshop.com |
Studivest | www.studivest.com |
Unless specifically stated, we consider these websites to be Cyprus based websites; see section 6 below for more information on non-EU data processing.
It includes personal data that is collected through our websites, by telephone, through email and through any related social media applications.
We collect personal data from you for one or more of the following purposes:
The table in Section 5 below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.
Technical information
In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:
Our cookies policy, which can be viewed from the home page of each of our web sites, describes in detail how we use cookies.
In Section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.
The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business architecture, accounting and systems infrastructure and compliance organisation means that all personal data is processed on common, Group-wide platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.
When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:
The purpose test – is there a legitimate interest behind the processing?
Necessity test – is the processing necessary for that purpose?
Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?
Purpose of collection | Information category | Data collected | Purpose for collection | Lawful basis for processing | Data shared with? | Retention period |
1. To provide you with information | Subject matter information | Name, company name, geographic location, email address, business sector. | To provide appropriate online or email information about products and services that you have requested | Contractual fulfilment | Internally only | Maximum 8 years from the data the information is collected.
6 months if a marketing email is left unopened |
To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest. | Legitimate interest | Internally only | ||||
Telephone number | Follow-up to ensure requested information meets needs and identify further requirements | Legitimate interest | Internally only | |||
Personal contact information as provided through website forms or at trade shows or any other means. | General mailing list subscription | Consent | Internally only | |||
2. Transactional information | Transaction details | Name, physical address, email address, telephone number, bank account details (for credit accounts), other medium of content delivery | To process purchase transactions for products and services with customers, and to ensure any transaction issues can be dealt with. | Contractual performance | Internally only | Maximum 8 years from the date of the performance of the contract.
6 months from the data the data subject has input personal information but has not proceeded with a transaction. 8 years for VAT records from the performance of the contract |
For accounting and taxation purposes | Statutory obligation | Internally and professional advisers | ||||
Documentation should any contractual legal claim arise | Legitimate Interest | Internally and professional advisers | ||||
Payment card data | Primary account number (PAN), cardholder name, service code, expiration date | To fulfil purchase requests using payment cards | Contractual performance | Payment card companies, all in line with PCI DSS | Only retained whist authorisation is pending. | |
3. Security | Security information | Technical information, as described above, plus any other information that may be required for this purpose | To protect our websites and infrastructure from cyber attach or other threats and to report and deal with any illegal acts. | Legitimate interest | Internally, forensic and other organisations with whom we might contract for this purpose. | Relevant statutes of limitation |
5. Communications | Contact information | Names, contact details, identification details | To communicate with you about any issue that you raise with us or which follows from an interaction between us. | Legitimate interest | Internally and, as necessary, with professional advisers. | Relevant statutes of limitation. |
Our legal basis for processing for the personal data:
The special categories of personal data concerned are:
We do not process any special categories. We have included a list of what these categories are for your records under GDPR.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Mellstock Limited to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time by going to the contact form on our website, by email or by writing to our registered address above.
Mellstock Limited is a Cyprus-domiciled organisation whose primary offices are in Cyprus.
We have what we believe are appropriate security controls in place to protect personal data. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.
As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email info@mellstock.com or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:
Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to info@mellstock.com
Alternatively, you can contact us at our global HQ using the following postal address or telephone numbers:
GDPR Compliance Manager Mellstock Limited Suite 302 Josephides Building 73B Agias Phylaxeos Street Limassol 3087 Cyprus
Telephone: +357 25 345 351 Fax: +357 25 345 353
Our office is open 9:00 am – 5:30 pm Eastern European Time, Monday to Friday. However; we will endeavour to get back to you as soon as possible should no-one be available at the time of your call.
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union.
Any changes we may make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email.
Mellstock Limited use cookies on our sites (www.mellstock.com, www.mellstockstrategic.com, www.thefundsworkshop.com, www.studivest.com ,) (our site, or our sites) for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. You can find more information about the individual cookies we use and the purposes for which we use them below.
This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:
• Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit;
• Page Number – this cookie identifies the page you are on;
• Session ID – this cookie identifies your website session;
• Test – this cookie checks whether or not your browser supports cookies;
• Order – this cookie ensures that your shopping basket works correctly.
Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
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